Description

We have an opportunity for a Quality Assurance (QA) Analyst Intern to join our talented team to support a client project. The role will serve as a liaison between the business units and technology.

Responsibilities

  • Gather and translate requirements to support the ongoing development of systems, processes and workflow
  • Responsible for assessing the quality of reviews performed by moderators and check compliance to policy
  • Process and contribute in a high-paced, changing work environment with the ability to prioritize multiple functions, tasks and manage time efficiently
  • Skilled reporting, data analysis and communicating findings back to leadership in a timely manner, ensuring proper documentation and tracking of quality metrics
Requirements
  • Currently enrolled in a degree program to achieve a Bachelor's degree in technology (in Computing/Software/Technology related) or business / quality.
  • Minimum 0-2 years of professional experience
  • Ability to multitask - manage multiple areas of responsibility/simultaneous projects running in parallel
  • Must be flexible and able to work in a constantly changing environment
  • Demonstrated strong analytical & problem-solving skills
  • Very strong attention to detail
  • Ability to interact with colleagues at all organizational levels
  • Experience using Microsoft SharePoint
  • Knowledge of Microsoft Office Tool Suite (Excel, Word, PowerPoint)
  • Excellent presentation & communication skills in both oral and written form
  • Genuine desire to learn is essential
  • Experience with developing metrics to ensure effective process and meeting the client's expectations
  • Understanding aspects of Quality Assurance phases
  • Problem-solving capabilities to create meaningful strategies and metrics such as SERVQUAL metrics model to improve customer support quality.
  • Ability to work effectively with technical and functional team members and Federal government clients
  • Ability to obtain a Secret Security clearance
Benefits

Perks of working at NetImpact Strategies

  • Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
  • Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
  • Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
  • Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
  • Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
  • Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019!
  • Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet