RESPONSIBILITIES

• Analyze fraud impact and mitigations strategies across numerous retail financial products and services.
• Develop and implement fraud mitigation strategies and controls to directly reduce fraud loss, while maintaining alignment with strategic account acquisition and servicing vision.
• Collaborate on major business initiatives that contribute to retail deposit growth and productivity objectives.
• Assess strategy change projections for impact analysis and examine specific client activities or customer populations to identify threats and improvement opportunities.
• Standardize and maintain a clear strategy change management process. Which includes analysis, reporting and results of strategic performance initiatives.
• Utilization of data driven decisions making and recommendations which are strategically designed to address root cause gap analysis and vulnerability.
• Develop, maintain, and communicate fraud strategy performance and trend analysis metrics and KPI's to key stakeholders and leadership.
• Analyze and understand sizeable amounts of complex data to monitor and reveal fraudulent behaviors and trends.
• Collaborate with external vendors to identify best practices and system functionality.
• Manage components within the fraud ecosystem that detect and prevent fraud.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to build collaborative relationships
• Ability to work as part of a team
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Analytical Thinking
• Strategic Planning and Decision Making
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
• Ability to handle confidential information in a professional manner

SCHEDULE

Typical office hours are Monday through Friday 8am to 5pm. This position is exempt and full-time. A minimum 40 hours is required per week. A flexible work arrangement is available for this position. The position will require some scheduled onsite hours. Please speak to the hiring manager for more information.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

At a minimum, employees must obtain a HS Diploma or GED

Bachelors degree in business, Computer Science/Engineering, or related field OR combination of degree and related banking experience preferred.

CAMS and/or CFE Professional certification preferred

2-4 Years Fraud analysis, systems analysis or investigation, preferably in mid-size to large financial services institution.

0-2 Years 1+ years of experience related to investigations, alert review and transactional activity analysis preferred.

PHYSICAL REQUIREMENTS

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.