HOW YOU'LL CONTRIBUTE

• Generally, manages mid-size to larger clients and/or more complex clients which have larger portfolios with new products or requiring more intensity for oversight etc.

• Analyze and understand client and client's business structure, culture, goals and needs including future strategy across their enterprise and for servicing. Looks for cross sale and revenue generating opportunities

• Prepare and conduct monthly business reviews with clients to review FA performance delivery

• Monitors FA's performance against contractual requirements, Service Level Agreements and KPIs,resolving issues between client and internal operational units

• Work with client and internal business units on contract changes, change requests and statements of work documenting required activities and corresponding compensation representing revenue opportunities

• Deliver prompt and effective global communication relating to incidents, process changes, enhancements and overarching company information ensuring consistent messaging, client satisfaction and accuracy. Educate clients on company technology and processes

• Address client concerns in a timely manner or escalate if necessary

• Coach client on available reporting tools; fulfill ad-hoc reporting requests by creating and enhancing new and existing reports

• Client communications may involve participating in management meetings and discussions, creating and delivering business to business presentations, onsite client visits, and creating client training materials to assist internal business units

• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures

• Troubleshoots a wide variety of complex problems and identifies solutions within broad application of functional expertise

• Errors will have significant business and financial impact

• Negotiates, persuades, and gains consensus from cross functional team(s)

• Able to solve more complex issues with little oversight

WHAT YOU'LL BRING

• 5+ years for Mortgage Servicing and/or Subservicing experience required

• 10 years of Mortgage industry knowledge required

• Black Knight system experience

• Generally, requires BS Degree in a business field or equivalent work experience

• Typically requires 5+ years in progressive servicing/subservicing roles

• In-depth understanding of company and client requirements

• Excellent written and verbal communication skills required

• Demonstrated ability to effectively manage priorities as well as effective time management.

• Strong knowledge of MS Office applications and title/escrow related software to create/update documents and spreadsheets containing formulas and formatting.

• Knowledge of required reporting tools

• Ability to speak effectively before groups of clients and management

• Strong attention to detail

• Strong client service skills to retain and build critical relationships

• Tenacity for solving detailed issues

• Experience with applicable business processes sufficient to communicate and consult with team members, clients, and management

• Experience with planning and managing large scale processes and projects with interdependencies

SALARY RANGE:

$78,650 - $163,350

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.