The International Associate Project Manager will be responsible for internal and external customer care (example: technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction for all international orders. In this role, you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.

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• Pro-actively communicate with customers and internal functions to guarantee customer satisfaction by providing all relevant information for international orders.
• Coordinate directly with scheduling, operations, quality, and shipping to ensure that the orders are completed and ship on time.
• Assist with invoice creation for international orders.
• Ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Work with ABB logistics (TMC) on export arrangements, which may include export packing and quotations if needed, after the order has been entered.
• Develop Microsoft project schedule to track the execution of critical orders with multiple milestones and complex execution.
• Utilize ABB's tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM.
• Own the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met .
• Provide appropriate solution for customer requests, and coordinate with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.).

• Bachelor's degree with 8 years of experience, OR Associates with 10 years OR High School with 12 years, OR alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Onsite You can review our Benefits at: myBenefitsABB.com