Iteris is looking for an Express Lanes Operator to identify, communicate, and document roadway and tolling system events occurring within the Metropolitan Transportation Commission's Express Lane (EL) Network. The Express Lane Operator is also responsible for monitoring and recommending changes to toll rates and/or sign messaging based on current traffic conditions and roadway incidents. This position requires working closely with multiple agency and consultant staff from the Metropolitan Transportation Commission (MTC), Caltrans District 4 Transportation Management Center, toll system developer, TransCore, and MTC's toll advisor, WSP.

What you will be doing:

• Respond to, communicate, and document roadway incidents occurring within MTC's Express Lane Roadway Network Identify, communicate, and document Toll Collection System (TCS) issues and failures
• Monitor and evaluate MTC's Dynamic Pricing Algorithm, and recommend changes to toll prices based on current traffic conditions
• Coordinate with agency and consultant staff on incident response and issue resolution
• Perform ad-hoc and scheduled operational and system audits
• Prepare daily, weekly, and monthly reports
• Prepare and send the shift report
• Provide after hours and emergency system performance support
• Perform other duties as assigned

What you need to be successful in this role:

• Commitment to outstanding client relations
• Excellent communication and interpersonal skills
• Extensive computing and Microsoft Office experience
• Strong analytical and critical thinking
• Strong organizational skills and ability to multitask
• Strong work ethic
• Interest in Bay Area transportation and regional government
• Flexibility and time management
• Education and Experience:
• Associates degree or higher (preferred)
• Experience working in a team environment
• Previous transportation management experience is a plus, but is not required

Iteris anticipates paying $38.42 for this role. However, hourly pay offered may vary depending on job related knowledge, skills, and experience.