Essential Duties and Responsibilities

• Enthusiasm for the mission of the organization.
• Client-focused, caring with a strong desire to help those in need, and are willing to go the extra mile for their clients.
• Superior customer service skills, the ability to handle competing priorities effectively, the ability to provide positive reinforcement to a wide variety of customers with varying skill levels, and creativity.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Write routine reports and correspondence.
• Speak effectively before groups.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Multi-task effectively, and deal with frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
• Meet deadlines and work autonomously.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment.

  Must have:

• Proficient writing skills, with a focus on correct style, grammar, and content.
• Strong time management skills and project management skills, focusing on handling multiple participants' needs simultaneously.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Great attention to detail and accuracy.
• Excellent organizational, writing, and presentation skills.
• A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier.

Preferred:

• Understanding of job markets, essential skillsets for various jobs, employer needs, and employee training and development.

Physical Demands
While performing these job duties, the employee is regularly required to: talk and/or hear; stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
The noise level in the work environment is usually moderate.