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IT Service Desk Senior Analyst (Greenville SC, Full-Time, Nights)
Greenville, SC
Job Description
Inspire health. Serve with compassion. Be the difference.
Job Summary
The Senior Support Services Analyst acts as a technical expert working efficiently and effectively to identify and resolve multiple high priority issues in a fast paced environment. Professionalism and positive communications with the team, clients and customers is required. This technical expert acts as an escalation point for moderate to complex technical issues. In collaboration with the Service Center Coordinator, performs shift leader duties that includes ensuring adequate staff coverage, communication of department and technical communications, mentoring, training, and break coverage. Effectively monitors system alerts to resolve alerts and alarms, communicating any concerns out to other ITS team members.The Senior Support Services Analyst acts as a technical expert working efficiently and effectively to identify and resolve multiple high priority issues in a fast paced environment. Professionalism and positive communications with the team, clients and customers is required. This technical expert acts as an escalation point for moderate to complex technical issues. In collaboration with the Service Center Coordinator, performs shift leader duties that includes ensuring adequate staff coverage, communication of department and technical communications, mentoring, training, and break coverage. Effectively monitors system alerts to resolve alerts and alarms, communicating any concerns out to other ITS team members.Work Shift
Night (United States of America)Location
Greenville Memorial Med CampusFacility
7001 CorporateDepartment
70019064 ITS Support ServicesShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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Job Summary
The Senior Support Services Analyst acts as a technical expert working efficiently and effectively to identify and resolve multiple high priority issues in a fast paced environment. Professionalism and positive communications with the team, clients and customers is required. This technical expert acts as an escalation point for moderate to complex technical issues. In collaboration with the Service Center Coordinator, performs shift leader duties that includes ensuring adequate staff coverage, communication of department and technical communications, mentoring, training, and break coverage. Effectively monitors system alerts to resolve alerts and alarms, communicating any concerns out to other ITS team members.The Senior Support Services Analyst acts as a technical expert working efficiently and effectively to identify and resolve multiple high priority issues in a fast paced environment. Professionalism and positive communications with the team, clients and customers is required. This technical expert acts as an escalation point for moderate to complex technical issues. In collaboration with the Service Center Coordinator, performs shift leader duties that includes ensuring adequate staff coverage, communication of department and technical communications, mentoring, training, and break coverage. Effectively monitors system alerts to resolve alerts and alarms, communicating any concerns out to other ITS team members.Work Shift
Night (United States of America)Location
Greenville Memorial Med CampusFacility
7001 CorporateDepartment
70019064 ITS Support ServicesShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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